LaComm : Ressources

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LaComm, A French Communication Analysis Software
"8th world congress of psycho-oncology", 16th-21st october 2006, Ferrara-Venice, Italy

ABSTRACT

There is an increasing awareness that effective communication skills of health care professionals (HCP) are needed to achieve desired health outcomes. Consequently, there has been a growing demand for effective methods to assess communication skills and communication skills training programs. A software –for the French language– has been developed for these purposes. This software is called “LaComm” (Logiciel d’Analyse de la Communication). The aim of this software is to analyse the verbal communication. This software identifies communication skills used by professionals as well as their effects on patients and relatives utterances. LaComm analyses utterances transcripted from audiotaped interviews. LaComm was developed to assess HCP communication skills (by an heuristic method) and to assess topics discussed in HCP-patient interviews (by a topics analysis method).

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